Frequently Asked Questions

How do I place an order?

Click here to place your order online or call our friendly ordering team on (09) 302 8888. As soon as you place your order, it enters our kitchen and our chefs will carefully prepare and cook your order. If you live in our delivery areas, we can deliver your order to your door free of charge, or you can pickup from your closest Soul Thai store.

We currently have three stores:

Soul Thai Grey Lynn
158 Williamson Ave
(Beside Countdown, on the corner of Williamson Ave & Great North Rd)

Soul Thai Mt Eden
96 Mt Eden Road
(Beside Eden Coffee, just past the Mt Eden Village)

Soul Thai Royal Oak
726 Manukau Road, Royal Oak
(Opposite Pak N Save at the Royal Oak Mall)


How long does delivery take?

Delivery of your order is normally within 40 minutes, but at times, just like restaurants, we do get busy. During our peak periods (especially on Friday & Saturday nights), delivery can take up to 60 minutes.


Is there any way to get a quicker delivery?

We always try to deliver as soon as we can but we've put together our top tips for delivery:

  • Order a delivery for before 6:00pm or after 9:00pm. It's always quieter then.
  • Order online from our web site and avoid telephone waiting times during peak hours.
  • Order when the weather's good. We get twice as many orders when it rains (no one wants to be outside then). And our drivers have to drive slower in wet weather to be safe too.


Which areas you do deliver to?

Currently we deliver to Grey Lynn, Ponsonby, Westmere, Arch Hill, Newton, Western Springs, Freemans Bay, Herne Bay, St Mary's Bay, Grafton, Kingsland, Pt Chevalier, Waterview, Mt Eden, Eden Terrace, Epsom, Newmarket, Parnell, Sandringham, Balmoral, St Lukes, Hillsborough, Three Kings, Royal Oak, Onehunga and One Tree Hill.


What payment options do you accept?

During Covid Level 3, for contactless delivery orders we accept Visa & Mastercard online or by phone. Currently mobile eftpos is not available. For pickup orders, we offer payment by Visa/Mastercard online or by phone.


Who do I call if I have a query relating to my order?

Call us on (09) 302 8888 and our friendly team will be happy to help with your enquiry.


What are your opening hours?

Soul Thai is open for pickup and delivery orders 7 nights from 5pm to 10pm, including public holidays.


Where are your stores located?

We have currently have three stores in Auckland at 158 Williamson Ave, Grey Lynn, 96 Mt Eden Rd, Mt Eden and 726 Manukau Road, Royal Oak.


Do you use MSG in your dishes?

At Soul Thai, we take food quality and safety very seriously. All our dishes are cooked with no MSG (monosodium glutamate), plus our food is so delicious we don't need to add flavour enhancers like MSG which can cause adverse reactions in some people.


What types of oil do you use?

For your safety and to ensure the highest quality dishes, we only use cooking oils which meet the New Zealand Heart Foundation standard.


Do you have vegetarian, vegan and gluten free choices?

Yes, we have a comprehensive vegetarian and vegan menu for your convenience. Click here to view our vegetarian & vegan menu and order now, or call us on (09) 302 8888 to place your order. We also have gluten free choices available. Please call us on (09) 302 8888 and our friendly team will be pleased to assist you with a wide selection of gluten free options.


What food grade is your kitchen?

All of our stores are fully compliant A-Grade kitchens, governed by Food Safety New Zealand and independently audited by the Auckland City Council. We are pleased to confirm that all of our kitchens have a 100% compliance rating on our external food control plan audits conducted by Council.